Intake Coordinator (Hybrid)

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.

We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca, our mission is to provide comprehensive care for more quality days at home.

About the job

As an Intake Coordinator, you will support the community sales team by ensuring efficient and accurate enrollment processes. You will act as a key liaison between the field sales team and other departments, enabling smooth communication and timely referrals. Your ability to handle multiple tasks while maintaining high standards of accuracy and service will be vital in helping our team grow and succeed.

What you’ll do

• Serve as an enablement resource focused on improving the community sales process.
• Process inbound referrals from the field sales team in real time, facilitating smooth and timely enrollments.
• Represent Vynca by communicating effectively with potential new patients, assisting them in the enrollment process for our services.
• Ensure accurate documentation and reporting of inbound community referrals.
• Manage multiple aspects of the enrollment process, including verifying patient eligibility, gathering necessary enrollment information, consents, and scheduling.
• Submit authorizations as necessary for patient enrollment.
• Act as a bridge between the field sales team and other departments involved in the enrollment process (Ops, RCM, Clinical, etc.).
• Provide accurate and real-time reports to leadership on enrollment and sales metrics.
• Contribute to process improvement initiatives and the continued growth of Vynca.

Your experience and qualifications

• 2+ years of experience in a sales support, administration, or enablement role.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• High attention to detail and commitment to accuracy in reporting and documentation.
• Comfortable interacting with various teams and departments, including sales, operations, and clinical teams.
• Previous experience working with CRM systems or other sales-related tools.

Compensation and benefits

• Pay Range: $24-$26/hr, based on factors such as experience, skills, location, company needs, and market demands.
• Benefits: We believe great humans deserve great benefits! At Vynca, you’ll enjoy medical, dental, and vision insurance, income protection, PTO, company holidays, a 401k plan, and access to various wellness benefits.

Additional information

• The hiring process for this role consists of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.
• Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.
• Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.
• Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against COVID-19 and influenza. Requests for religious or medical accommodations will be considered but may not always be approved.
• Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.
• Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.