Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. 

We are more than just a team; we are a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values of Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca, our mission is to provide comprehensive care for more quality days at home.  

About the job

We're seeking an exceptional Lead Care Manager to join our team in Santa Clara, CA. Under the direction of the Director of Enhanced Care Management, ECM Clinical Manager and/or ECM Program Manager, the Lead Care Manager (LCM) serves as the client’s primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to make sure everyone is in agreement about the client’s needs and care. The LCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner. The LCM collaborates and communicates with client’s caregivers/family support persons, other providers and others in the Care Team in order to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit. 

Working hours are 8:30am-5:00pm PT

What you’ll do

Remote duties performed through HIPAA-compliant hardware and software:

• Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports 
• Oversees the development of the client care plans and goal settings 
• Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services 
• Connect clients to other social services and supports that are needed 
• Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)
• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles 
• Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system
• Evaluate client’s progress and update SMART goals 
• Provide mental health promotion 
• Arrange transportation (e.g., ACCESS) 
• Complete all documentation, including outcome measures within the timeframes established by the individual care plans 
• Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems 
• Complete monthly reporting to ensure program compliance 
• Attend training as assigned 

Your experience and qualifications

• Willing and able to work Monday-Friday 8:30am-5:00pm, both in the field and remotely.
• 2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations 
• Working knowledge of government and community resources related to social determinants of health
• Clean driving record, valid driver's license, and reliable transportation
• Excellent oral and written communication skills
• Positive interpersonal skills required
• Must have general computer skills and a working knowledge of Google Workspace, MS Office and the internet

Compensation and benefits:

• $26-30 hour: The actual hourly rate paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, and current market demands. 
• Mileage reimbursement per IRS guidelines.
• Great humans deserve great benefits! At Vynca, full-time employees are eligible for benefits such as medical, dental, and vision insurance, income protection benefits, PTO, company holidays, a 401k, and access to other wellness benefits. 

Essential organizational duties:

• Works at all times within the policies and guidelines of the company
• Ability to use video conferencing frequently 
• Ensures effective use of resources
• Plays an active part in the development and maintenance of good relationships with all who have business with the Company
• Respects at all times the confidentiality of information covering patients, staff and volunteers and is HIPAA compliant
• Promotes the company’s philosophy of compassionate communication towards all patients, relatives, visitors and coworkers

Additional information:

• Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.
• Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.
• COVID-19 and Influenza Vaccination: In accordance with Vynca’s commitment to leadership and industry-leading care, we require all employees to be vaccinated against COVID-19 and influenza. Requests for religious and medical accommodations may be considered but are subject to approval.
• Employment Eligibility: As per federal law, all hires must verify identity and eligibility to work in the United States and complete the necessary employment eligibility verification document upon hire.
• Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.